Who we are
Welcome to Ofélia da Barrosa’s Privacy Policy. Ofélia da Barrosa recognizes the importance of your personal information and privacy. This Privacy Policy explains how we collect, use, and protect your information when you browse and make purchases on our website. Here you may find why and how we collect that information, how we use that information, and to whom and in what capacity we share that information.
Data Controller
The data controller responsible for processing your personal data is:
Company Name: Ver ou Não Ver
NIF: 515876224
Address: Av. Fernão Magalhães, nº 134, 3000-171 Coimbra, Portugal
Contact Email: geral@verounaover.pt
For any questions or concerns regarding the processing of your data, please contact us at the email address above.
Personal Data Collected
To provide our services and enhance user experience, we collect the following categories of personal data:
Identification and Contact Information: Name, email, phone number, VAT number, address, and login information (if an account is created).
Payment Information: Information necessary to process payment for a purchase (e.g., credit card details, processed securely by third parties).
Browsing and Site Usage Data: Information on your interaction with the site, including IP address, approximate geographic location, device type, pages visited, and preferences.
All data is collected directly from the customer, whether by making a purchase, creating an account, signing up for a newsletter, or interacting with our site.
Purpose of Data Processing
Ofélia da Barrosa uses customer data for the following purposes:
Order Management and Fulfillment: Process and deliver orders, confirm payments, and manage returns.
Customer Communications and Support: Send order updates, respond to inquiries, and provide customer support.
Marketing and Personalization: Send promotional communications (if consent is given), personalized suggestions, and analyze preferences to improve the experience.
Site Improvement: Evaluate site browsing behavior to optimize interface and functionality.
Legal Basis for Processing
The legal basis for processing customer data includes:
Performance of a Contract: Necessary for processing purchases and providing the requested products or services.
Consent: For marketing communications when previously authorized.
Legitimate Interests: To improve and personalize the user experience and ensure site security.
Legal Obligation: Compliance with legal requirements, such as tax record-keeping and auditing.
Data Sharing with Third Parties
Ofélia da Barrosa only shares personal data with third parties that comply with the GDPR and provide adequate data protection. These third parties include:
Payment Service Providers: Companies that process payment transactions.
Shipping and Logistics Services: Delivery partners that need data to fulfill orders.
Marketing and Analytics Providers: Tools and platforms that help analyze site navigation and personalize marketing content.
Personal data will not be sold, rented, or transferred to third parties without customer consent, except as described in this Policy or when required by law.
Data Retention
Ofélia da Barrosa will retain customer data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.
Data related to purchases, for example, will be retained for legal, tax, and auditing purposes. Marketing data will be retained until the customer withdraws consent.
Customer Rights
The customer has the right to:
Access: Request a copy of the personal data we hold.
Rectification: Correct any inaccurate or incomplete data.
Erasure: Request the deletion of data when it is no longer necessary.
Restriction: Limit the processing of data under certain circumstances.
Portability: Receive data in a structured, commonly used format.
Objection and Withdrawal of Consent: Refuse or withdraw consent for data processing at any time.
To exercise these rights, customers can contact us at [geral@o-felia.pt]. Requests will be processed within a maximum of 30 days, as provided by the GDPR.
Data Security
Ofélia da Barrosa takes technical and organizational measures to protect customer data against loss, misuse, unauthorized access, and other threats. However, internet data transmission is not completely secure, and the customer acknowledges that they use the site at their own risk.
Cookies and Tracking Technologies
Ofélia da Barrosa uses cookies and similar tracking technologies on its website to improve user experience, personalize content, and analyze traffic.
Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionalities like secure logins and page navigation.
Performance Cookies: These cookies collect anonymous data on how visitors use the website, helping us understand user interactions and improve our site.
Functionality Cookies: These cookies remember your preferences and choices (such as language or region) to provide a more personalized experience.
Marketing Cookies: Used to deliver relevant advertising and track the effectiveness of our marketing campaigns. These cookies may be set by third-party advertising partners.
Managing Cookie Preferences
You can control or delete cookies through your browser settings. Most browsers allow you to reject or accept cookies, and to delete cookies already stored on your device.
Please note that disabling essential cookies may impact the functionality of our website.
By continuing to use our website, you consent to the use of cookies as described in this section.
Changes to the Privacy Policy
Ofélia da Barrosa may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
We encourage customers to review this page regularly to stay informed about updates. Significant changes will be communicated via the site or other channels.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at geral@o-felia.pt