Thank you for shopping with Ofélia da Barrosa. This Shipping and Returns Policy provides all the details about how we process, ship, and manage returns for your orders. Please review this policy carefully to understand our practices and procedures.
Shipping Policy
Shipping Rates and Options
Shipping rates and delivery times are calculated at checkout based on your location and preferred shipping method. All shipping costs are displayed at checkout.
Processing Time
Orders are processed within [1-3 business days] after payment confirmation. During peak periods, processing may take slightly longer. Once shipped, you will receive additional information to monitor your order’s progress.
Estimated Delivery Times
Please note that delivery times are estimates and may vary due to external factors beyond our control, such as customs processing or local postal delays.
International Shipping
We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. These charges vary by country, so please check with your local customs office for more information. Delivery times for international shipments may vary based on customs processing times.
Order Tracking
All orders include a tracking number provided once the order is shipped. You can track the status of your shipment through the link provided.
Lost or Delayed Packages
While we do our best to ensure timely delivery, delays can occur. If your package is significantly delayed, please contact us at geral@o-felia.pt, and we’ll assist you in locating your order.
Ofélia da Barrosa is not responsible for lost or stolen packages if confirmed as delivered by the carrier. We recommend ensuring someone is available to receive the package or using secure delivery locations.
Returns Policy
Return Eligibility
We accept returns on eligible items within 15 days of receipt. Items must be in original condition, unworn, unwashed, with all tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at geral@o-felia.pt. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. For convenience, you may use a shipping service of your choice to send the item back to us.
Refund Processing
Once we receive and inspect the returned item(s), we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear in your bank account, depending on your bank’s processing times.
Exchanges
We currently do not offer direct exchanges. If you would like a different size, color, or product, please return the original item and place a new order for the preferred item.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receipt at geral@o-felia.pt with photos and details of the issue, so that we can evaluate the issue and make it right.
Contact Us
This shipping and returns policy is provided by Ver ou Não Ver, trading as Ofélia da Barrosa.
Company Name: Ver ou Não Ver
NIF: 515876224
Address: Av. Fernão Magalhães, nº 134, 3000-171 Coimbra, Portugal
Contact Email: geral@verounaover.pt
For any questions or assistance regarding shipping or returns, please reach out to our customer service team at geral@o-felia.pt.Thank you for choosing Ofélia da Barrosa! We are committed to providing excellent service and ensuring your satisfaction with every purchase.